Professional Services - Bitdefender TechZone
Maximize your security investment. Professional Services helps you reduce your attack surface, manage compliance, and includes a Health Check with expert recommendations to optimize your GravityZone performance.
Cybersecurity is more than just installing a product; it's about building a robust and resilient defense. The overall security of an organization depends on the proper setup of all its settings and controls. A single misconfiguration can create a weak point that attackers can exploit to compromise the entire system.
This is where Bitdefender Professional Services comes in. Our experts help you plan, design, deploy, and configure Bitdefender GravityZone modules in your environment to ensure they're set up for maximum effectiveness from day one.
In this article, we'll detail the core services delivered by the Bitdefender Professional Services team.
Professional Services
Bitdefender Professional Services is designed to help organizations of all sizes, including partners and MSPs, maximize their cybersecurity investment. By following best practices and tailoring the configuration to their unique security requirements, our services enable them to effectively reduce their attack surface, deploy patches, manage compliance, and run investigations.
This service is also integrated into both MDR service offerings to ensure all necessary configurations are correct. Beyond deployment, the team is also actively involved in providing training sessions and cooperating with Bitdefender Labs to deliver detailed Incident Root Cause reports.
Plan and Design
If you're at the beginning of your GravityZone implementation and wondering how to start, Professional Services can help you properly plan and design your implementation.
This is the first and most crucial step in any successful security implementation. The main goal of this service is to thoroughly collect information about your company's environment, including its people, processes, and technology. Bitdefender's experts will evaluate your current infrastructure to identify any potential security gaps, as missing a single element could create a vulnerability that attackers can exploit.
Based on this comprehensive data, Bitdefender engineers will create a detailed architecture and project plan for implementing GravityZone. The final design ensures an effective balance between availability, performance, scalability, security, manageability, cost, and compliance, providing a solid foundation for your security posture. This meticulous planning process ensures that your GravityZone deployment will be tailored to your unique needs and operate at peak efficiency from day one.
Deployment and Configuration
Once your implementation has been carefully planned and designed, you are ready for the next phase: deployment and configuration.
This stage begins with setting up the GravityZone Console, the central hub for managing your endpoints and leveraging collected logs and events for comprehensive visibility. Following this, the Bitdefender team will work with you to configure the BEST Policy, which is the foundation of a strong security posture. A well-defined policy ensures consistent and reliable protection across your entire environment.
The configuration process is based on the best practices described in the document, "Best Practices: GravityZone and BEST Policy Configuration." The Bitdefender team will tailor security settings to different groups of endpoints based on their function, location, or type, ensuring all necessary configurations are correctly set up to maximize your security posture. This configuration service is also provided to all Bitdefender MDR customers as part of their service offerings.
Once all configurations are finalized, the Professional Services team will deploy the GravityZone product onto your infrastructure. This includes not only endpoints but also XDR Sensors. The number of endpoints to be installed is limited to the amount specified in the selected service delivery pack.
Product Health Check
To successfully meet the implementation criteria, the final step is a comprehensive Product Health Check.
This one-time session is dedicated to identifying any potential malfunctioning components, abnormalities, or other performance-related issues within your newly deployed environment. The outcome of the health check is a detailed report that includes expert recommendations to optimize your application, ensuring it operates according to Bitdefender's best practices and product expertise.
Education
Bitdefender Professional Services offers comprehensive Training for those who want to gain practical experience with GravityZone installation, administration, performance, and optimization. These sessions are an ideal choice whether you are before, during, or after your GravityZone deployment. The training is available as both online and on-site courses, offering flexibility to meet your team's needs.
Through hands-on lab instructions, you'll learn how to monitor system performance and perform performance tuning. The course also covers how to define and manage dashboards, reports, incidents, policies, users, quarantine, and third-party integrations.
The training includes key modules such as:
GravityZone dashboard and configuration.
Setting up accounts, companies, policies, and reports.
Security server installation and configuration.
Relays.
Third-party integrations.
Recommended Content
To learn more about the technologies within our Services, we recommend reading the next article Cybersecurity Advisory Services.
More Resources:
Professional Services official website: Professional Services